Terms of Service

Last updated: November 9, 2026

This website is operated by a company organized under the laws of Estonia, doing business as Process Server Hawaii ("we," "us" or "our"). These terms apply to every order placed through this website, on any island.

1. What We Do

Process Server Hawaii coordinates service of process across Oahu, Maui, the Big Island, Kauai, Molokai and Lanai. We are not a law firm and we do not give legal advice. You are responsible for choosing the correct documents, method of service, recipient and service address, and for meeting every court deadline. Inter-island logistics take time, so please order early enough for attempts to be made and for your Proof of Service to be returned.

2. How Your Order Is Fulfilled

We may assign your order to independent process servers or process-serving companies, and they may assign it further to their own servers. They are independent contractors, not our employees or agents, and each is responsible for its own licensing, registration and compliance with the rules of the place where service is made. By placing an order, you authorize this and consent to us sharing your order details and documents with them as needed to attempt service and return proof of service.

We may also pass your order to another independent server or company, or arrange service through a sheriff, deputy sheriff, marshal, constable or other officer, where the law requires it or where that is the practical option on a given island. This can change the time frame. Court and officer fees, extra attempts and other add-ons are not included in the tier price and may be charged separately.

3. No Guarantee of Service or Timing

Service depends on things outside our control: incorrect or incomplete information, a recipient who avoids service, gated or secured building access, weather, closures and emergencies. The time frames we quote for Standard, Priority Rush and 24-Hour service are targets for the first attempt, not guarantees. An attempt may be delayed or may not be possible. We do not guarantee that service will be made, that it will be accepted, or that a court will uphold it.

4. Fees

Your fee covers coordinating your order and the attempts described for the tier you choose. Payment is taken on Stripe's secure checkout page. A delayed or unsuccessful attempt is not, by itself, grounds for a refund.

If an agreed charge goes unpaid, such as an add-on charged after the order was placed, you are responsible for our reasonable costs of collecting it, including collection agency and legal fees, to the extent the law allows.

5. Payment Disputes

Please contact us first about any billing concern and give us the chance to resolve it before you dispute a charge with your bank or card issuer. Disputing a charge for work that was coordinated or attempted breaches these terms. To respond to a dispute, we may share order records, communications and proof of attempts with the card issuer or payment processor.

6. Your Information, Documents and Indemnity

You are responsible for the accuracy and lawfulness of the information and documents you provide.

You agree to indemnify and hold harmless Process Server Hawaii, and the independent servers and companies that fulfil your order, from claims, losses and costs, including reasonable legal fees, arising from the information or documents you provide; from your use of the service, including any unlawful, harassing, abusive or improper use, or the service of false, altered or improper documents; or from your breach of these terms.

7. Prohibited Uses

You may not use our service for any unlawful purpose, to harass, stalk, threaten or intimidate anyone, to deliver false or altered documents, or to find a person's location for an improper purpose. We may refuse, pause or cancel any order at our discretion, including when we suspect it is being used in one of these ways.

8. Protecting Documents and Information

We, and the servers handling your order, take reasonable steps to protect your documents and personal information, but no method of transmission or storage is completely secure. To the extent the law allows, we are not liable for unauthorized access, loss or disclosure caused by third parties or by events outside our reasonable control. In any case, to the extent the law allows, our total liability for unauthorized access to, or the loss or disclosure of, your documents or information is limited to the amount paid for the order concerned, the same cap that applies everywhere else in these terms. See our Privacy Policy.

9. Limitation of Liability

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, including missed deadlines, default judgments, dismissals, delays in a case, or lost profits. Our total liability for any order is limited to the amount paid for that order.

If your order is placed less than 30 days before a court, statutory or other legal deadline, we are not liable for any loss connected to that deadline. With inter-island travel in mind, it is your responsibility to order early enough.

10. Time Limit for Claims

Any claim arising from an order must be brought within one year after the order was placed; to the extent the law allows, a later claim is permanently barred.

11. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control.

12. Agreement and Changes

Placing an order means you agree to these terms. We may update them; the version in effect when you place your order is the one that applies to it. If any part of these terms is unenforceable, the rest still applies.

13. General

These terms and our Privacy Policy are the entire agreement about the service. If we don't enforce a provision, that doesn't waive it. We may transfer our rights and obligations under these terms, for example to an affiliate or a successor business; you need our consent before transferring yours. The sections on fees, no guarantee, limitation of liability, indemnity, payment disputes, the time limit for claims and governing law still apply after your order is completed. You agree that we may send notices and other communications by email to the address you gave with your order.

14. Governing Law

These terms are governed by the laws of the Republic of Estonia, setting aside any conflict-of-law rules, and disputes will be decided by the courts of Estonia. The one exception is where mandatory consumer-protection law in the place you live says otherwise; those protections still apply to you.