Privacy Policy

Last updated: November 9, 2026

This policy explains how Process Server Hawaii handles the information you give us when you order process service.

1. What We Collect

We collect your name, email address and phone number; the recipient's details and service address (including island and ZIP code); case details; the documents you upload; and records of your order. Payment is processed by Stripe on its hosted checkout page. We do not receive or store card numbers.

2. How We Use It

We use your information to coordinate service of process, to communicate with you about your order, and to return your Proof of Service.

We do this on three legal bases: to perform the order you asked for (contract); to meet our legal, tax and accounting obligations (legal obligation); and for our legitimate interests in preventing fraud, handling payment disputes and protecting our legal rights.

3. Who We Share It With

We share order details and documents with the independent process servers and process-serving companies who fulfil your order, only as needed. Payment details go to Stripe so it can process your payment. To deal with a payment dispute or prevent fraud, we may share order records, communications and proof of attempts with our payment processor and your card issuer. We also disclose information when the law requires it. We do not sell personal information.

4. How Long We Keep It

We keep order records and documents for as long as they are needed for your order, for legal, tax and accounting requirements, and to handle disputes or protect our legal rights.

5. Security

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. If a breach affects your personal information, we will notify the relevant authority and affected people as required by applicable law.

6. International Transfers

We are based in the EU, so order data travels to the United States and to other countries where your service is carried out: to the process servers and process-serving companies who fulfil the order, to Stripe for payment, and to our hosting and technology providers. These transfers are necessary to perform the order you requested, and where required we rely on appropriate safeguards such as standard contractual clauses or the EU–US Data Privacy Framework.

7. Who Is Responsible

This website is operated by a company organized under the laws of Estonia, doing business as Process Server Hawaii. That company is the controller of personal data collected through the site.

8. Your Rights

If applicable data protection law gives you rights over your personal data, such as access, correction or deletion, you can ask to use them by contacting us. We may need to verify your identity, and we may keep information where the law allows or requires it (for example for legal, tax, accounting or dispute purposes).

9. Complaints

If applicable law gives you the right, you may lodge a complaint with a data protection authority, such as the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).

10. Contact

For questions or requests about this policy, reach us through our order page. See also our Terms of Service.